> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goldsky.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login troubleshooting

> If you don't see your Goldsky authentication email, try these troubleshooting steps.

Goldsky supports three sign-in methods: GitHub, Google, and email. If you're having trouble with email authentication, try the troubleshooting steps below.

## Check your spam folder

Occasionally, your provider may filter new sender emails. Check your spam or junk folder and mark it as **Not spam** if found.

## Check if you're using a shared inbox

If you're trying to sign up or log in using a shared inbox (such as `engineering@company.com`), your organization's settings may prevent external automated messages from being delivered. Try using your individual work email address instead.

## Sign in with GitHub or Google

For the easiest and fastest experience, use GitHub or Google sign-in. Both options skip the email step entirely and sign you in instantly.

## Allowlist Goldsky's domain

If you prefer to use email authentication, ask your IT or workspace administrator to allowlist our authentication domain to make sure messages arrive in your inbox.

### For Google Workspace users

If your organization uses Google Workspace:

1. Follow [Google's instructions on adding custom filters](https://support.google.com/a/answer/2368132)
2. Select the option to **Bypass spam filters and hide warnings for messages from senders or domains in selected lists**
3. Add `auth.goldsky.com` to your approved senders list

### For other email providers

Refer to your provider's documentation on allowlisting or approved senders, and add `auth.goldsky.com` as a trusted domain.

## Need help?

Can't find what you're looking for? Reach out to us at [support@goldsky.com](mailto:support@goldsky.com) for help.