> ## Documentation Index
> Fetch the complete documentation index at: https://docs.goldsky.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Our team is on standby to help you get the most out of our products.

## Starter + Scale

You can reach out to us any time with any questions, issues, concerns, or product ideas & feedback via email at [support@goldsky.com](mailto:support@goldsky.com)

For Starter users, we do not provide any response time estimates. For Scale users, we target a response time of 24-48 hours on a best-effort basis.

## Enterprise

If you are an Enterprise user, you have additional options for getting help:

* Directly to your named Customer Success Manager via email
* Via your dedicated Slack support channel
* Via our Telegram support bot

Response times are defined on a company-by-company basis in your Support SLA. Please reach out to your Account Manager if you have any questions.