Starter + Scale
You can reach out to us any time with any questions, issues, concerns, or product ideas & feedback. Here are a few ways to do so:
For Starter plan users, we do not provide any response time estimates. For Scale plan users, we target a response time of 24-48 hours on a best-effort basis.
If you an Enterprise user, you have additional options for getting help, including:
- Directly to your named Customer Success Manager via email
- Via your dedicated Slack support channel
- Via our Telegram support bot
Response times are defined on a company-by-company basis in your Support SLA.