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Our team is on standby to help you get the most out of our products.
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Starter + Scale
You can reach out to us any time with any questions, issues, concerns, or product ideas & feedback. Here are a few ways to do so:
Tweet at us or send us a DM at
@goldskyio
Email us at
support@goldsky.com
For Starter plan users, we do not provide any response time estimates. For Scale plan users, we target a response time of 24-48 hours on a best-effort basis.
Enterprise
If you are an Enterprise user, you have additional options for getting help, including:
Directly to your named Customer Success Manager via email
Via your dedicated Slack support channel
Via our Telegram support bot
Response times are defined on a company-by-company basis in your Support SLA.
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Subgraphs vs. Mirror
Wondering how to best leverage Goldsky's products? This guide explains the differences between Subgraphs and Mirror and how you can use them individually or together to meet your needs.
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Responses are generated using AI and may contain mistakes.