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Check your spam folder

Occasionally, your provider may filter new sender emails. Check your spam or junk folder and mark it as Not spam if found.

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Check if you’re using a shared inbox

If you’re trying to sign up or log in using a shared inbox (such as engineering@company.com), your organization’s settings may prevent external automated messages from being delivered. Try using your individual work email address instead.

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Sign in with Google

For the easiest and fastest experience, use Google sign-in. It skips the email step entirely and signs you in instantly.

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Allowlist Goldsky’s domain

If you prefer to use email authentication, ask your IT or workspace administrator to allowlist our authentication domain to make sure messages arrive in your inbox.

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For Google Workspace users

If your organization uses Google Workspace:
  1. Follow Google’s instructions on adding custom filters
  2. Select the option to Bypass spam filters and hide warnings for messages from senders or domains in selected lists
  3. Add auth.goldsky.com to your approved senders list

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For other email providers

Refer to your provider’s documentation on allowlisting or approved senders, and add auth.goldsky.com as a trusted domain.

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Need help?

Can’t find what you’re looking for? Reach out to us at support@goldsky.com for help.